Frequently Asked Questions

Greencom answers some of your questions, to help you get the most out of the Green Deal

Because we’re a certified Assessor for Green Deal. South West customers will get the full benefit of our Green Deal training. As a fully registered Green Deal Assessor, we fully comply with the Green Deal Code of Practice. (Look out for the Green Deal Quality Mark on this website – only accredited Green Deal Assessors, Providers and Installers can use this logo.)

We are also qualified and approved Green Deal Installers – we actually undertake work for Green Deal grant recipients. This means we have a close knowledge of the installation work involved, and can fully answer any of your questions about the work itself.

Finally, we’re nearby. As grant Assessors for the Green Deal, Cornwall-based Greencom provides a professional and friendly service in your local area. Contact us now.

1) After you contact us, we’ll work out if you’re likely to be eligible for a Green Deal grant. Next, our certified Green Deal Assessor will visit your home and make a detailed report of any grant funding you’re entitled to. He or she will fully explain what the work involves, and the benefits to you. It’s then up to you to decide if you would like to go ahead.

2) Next, you’ll chat to a Green Deal Provider. These are the people who distribute the Green Deal funds, and commission Green Deal Installers to carry out the work in your home.

3) An approved Green Deal Installer will contact you and arrange to carry out the agreed work at a time convenient to you.

Interested in getting the process started? Contact Greencom now.

Free Green Deal grants are part of a wider government Green Deal initiative that also includes the Green Deal loans scheme. Both parts of the scheme are aimed at reducing homeowners’ carbon footprint, and helping them save on fuel bills.
The grants are part of the government’s Energy Company Obligation (ECO). This obligation instructs energy companies to put aside a certain amount of money to help consumers install energy efficient measures in their homes. This money makes up the free Green Deal grants. The grants are targeted towards those receiving benefits, to ensure people most in need take advantage of the free grants.

The Green Deal Loan is a low-cost loan available to everyone, whether they receive benefits or not. An Assessor will visit your home and provide you with a Green Deal Advice Report, which will explain which Green Deal energy saving options are suitable for you. Then, providing you wish to go ahead, you will receive a loan to cover the cost of the central heating upgrade, insulation or other related Green Deal installation work.

You pay back your Green Deal loan through your electric bill. Crucially, you only pay as you save. So if your cavity wall insulation or other Green Deal loan work saves you £20 per month, you will never pay back more than this figure.

Both landlords and tenants can apply for a Green Deal grant, providing they have the approval of the other party. The important thing to remember is that an application is only eligible if the person living in the house is in receipt of the appropriate benefits. You can find a table of eligibility criteria on the Home page.

The Energy Companies Obligation (ECO) is an energy efficiency programme introduced in 2013.

ECO places legal obligations on the larger energy suppliers to deliver energy efficiency measures to domestic energy users. It operates alongside the Green Deal which is designed to help people make energy efficiency improvements to buildings by allowing them to pay the costs through their energy bills rather than upfront.

ECO is intended to work alongside the Green Deal to provide additional support in the domestic sector, with a particular focus on vulnerable consumer groups and hard-to-treat homes.

ECO doesn’t affect you directly, it’s just a way that the energy companies are obliged to make homes more efficient – especially those on low incomes.

It does this in three ways:

Affordable Warmth Obligation

To provide heating and insulation improvements for low-income and vulnerable households (social housing tenants are not eligible for affordable warmth).

There are complex eligibility criteria for this means-tested scheme. Call the Energy Saving Advice Service on 0300 123 1234 to check whether you might be eligible, and to apply if you are.

Carbon Saving Obligation

To provide funding to insulate solid-walled properties (internal and external wall insulation) and those with ‘hard-to-treat’ cavity walls.

This is not means-tested but can be used in conjunction with the Green Deal. The aim is to provide enough support to make these relatively expensive measures cost-effective.

Carbon Saving Communities Obligation

To provide insulation measures to people living in the bottom 25 per cent of the UK’s most deprived areas. It is expected that this element of ECO will particularly benefit the social housing sector.

Want to know more about the Green Deal? Cornwall customers can get in touch with Greencom now on 01736 360354.